"You've Got Mail." Three simple words that helped bring electronic mail to the masses — it could just as easily have been "You've Got Internet." In 2007, USA Today named the phrase one of the top five most memorable quotes of the last quarter-century. But where did it come from and who said it? "You've Got Mail" has got a story of its own.
In 1989, Steve Case, the young CEO of a company by the name of Quantum Computer Services, had the idea to add a human voice to its Quantum Link ("Q-Link" for short), online service. Karen Edwards, a customer service representative at the company, heard Mr. Case discussing the new feature and suggested her husband Elwood — a broadcaster by day — for the job.